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For further support please click on Contact us at the bottom of the screen.
Your details
We recommend that you enter your current legal name, as shown on your identity documents, to create your account. The names you input will be used to verify your identity documents at a later step.
If your current legal name differs across your identity documentation then your name change will need to be verified with a change of name document.
If you have any additional given names enter them in the Additional names field, multiple names can be separated by a space.
If you only have a single name, enter it in the Surname field and leave the First name field blank.
Create your login details
Username
Your username will be unique within the system and is not case-sensitive. Some things to consider when creating a username:
- create a username you can remember without writing it down.
- you may need to provide your username to us over the phone if you require assistance. Choose something you are comfortable providing.
- try not to use a username you use elsewhere.
Password
Passwords should be a secret, known only to you and be difficult to guess. Passwords are case-sensitive and must contain:
- at least 10 characters.
- a mix of upper and lower case letters; and
- at least 1 number or special character. Special characters ) ( # are excluded.
Try not to include:
- repeated characters.
- personal information.
- a password you have previously used, or are using elsewhere.
We will advise you about how strong we consider your password to be as you enter it to help guide you to a password that is appropriate.
Security questions and answers
You must select 3 pre-determined questions from the dropdown boxes and then type your answer to each question. Note that your answers are not case sensitive.
Your answers should be:
- Memorable – something you will remember.
- Constant – not change over time.
- Safe – not be something that is easily guessed, or researched online (for instance via social media).
- Different – not the same answer as other questions.
Your answer must be at least 3 characters long and cannot be consecutive letters or numbers (e.g. ‘abc’ or ‘123’).
Your email address
We need you to provide your email address for the following reasons:
- so we can send you secure codes each time you login to the system.
- to assist in account recovery should you forget your username and/or password; and
- to contact you regarding your account.
Your email address needs to be unique within the system, and should not be a group email account (used by multiple people). If you, or someone else has created an account with the email address you are trying to use, the system will not allow you to continue. If this occurs, please click on Contact us at the bottom of the screen for further support.
Verify your email address
Email code
We need to confirm the contact details you have entered by sending a code to your email address to confirm you have access to the account. When you receive the code, type it into the relevant field and select 'Next' to continue.
You are allowed a limited number of attempts to enter your code correctly before we block the relevant account from receiving codes for a specified time period.
Didn't receive your code?
Occasionally the code can take some time to come through.
- Check your junk mail folder.
- Close this window and check the email address within the sentence "We sent a code...".
- If you find a mistake select 'Back' to correct it on the previous screen.
- If the email address is correct, wait until the 'Resend code' button is enabled and select it.
If you still don't receive your code, please click on the Contact us icon at the bottom of the screen for further support.
Last updated 25 June 2016.
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